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We Are Hiring!

Prevos Solutions is a dynamic and fast growing IT services business providing IT support to businesses throughout Ireland. Due to our continued success we require the following:

IT SUPPORT ENGINEER

This position is ideal for a smart, dedicated candidate, who may not have extensive professional experience in IT, but is willing to learn and grow.We Hiring


KEY RESPONSIBILITIES

  • Provide phone and onsite support to customers for a variety of IT issues.
  • Actively supports the customer in all aspects through to problem resolution keeping customer informed throughout life of incident
  • Identifies and resolves issues affecting customer's IT, utilizing the tools available and resourcing necessary support staff
  • Clearly and concisely logs and tracks details of solutions provided to resolve customer issue and maintains and updates CRM
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
  • Recommends IT products as warranted to meet client’s business objectives, compiles related quotes, and orders/installs these products
  • Conduct visit to client sites to identify and resolve issues which can’t be done remotely, as well as to install hardware

 

ESSENTIAL REQUIREMENTS

  • Excellent written and spoken communication skills
  • Excellent interpersonal skills with customers in a high pressure environment
  • Interest in general IT and willingness to learn.
  • Proven track record in effectively resolving a variety of IT issues
  • In depth knowledge of Windows diagnostic and repair tools
  • Experience with installing hardware and software solutions, including PC/laptop/switch

 

DESIRABLE REQUIREMENTS

  • Knowledge of Microsoft Server/Desktop Operating Systems, Server 2008/2012/2016/2019, Windows 7/10
  • Knowledge of other operating systems Apple/Unix a benefit.
  • Experience with networking technologies/protocols, TCP/IP
  • Experience with email/domain technologies, DNS records, POP/IMAP/exchange, web hosting

To apply, please email your CV and cover letter (in PDF format) to jobs@prevossolutions.com

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Friday, 30 October 2020

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